Refund Policy

At LeadFlow by V, operated by Prime Digital Solutions LLC, we are committed to providing professional digital marketing, website development, and business growth services.

We understand the importance of transparent billing and fair treatment of customer concerns.

This Refund Policy explains how refund requests are handled for our one-time projects, recurring monthly services, and customized service packages.

We encourage customers to review the scope of their selected services and applicable payment terms before completing a purchase.

Because our services involve professional time, planning, creative work, technical development, and ongoing marketing activities, refund eligibility depends on the nature of the service purchased and the work already completed.

Refund requests are evaluated on a case-by-case basis.

A refund may be considered when a billing error has occurred, a duplicate payment has been collected, an agreed service has not been delivered, or other circumstances reasonably justify a refund.

Refund eligibility may also be affected by the terms of an accepted service proposal and any applicable legal requirements.

Our goal is to review customer concerns fairly and work toward a reasonable resolution.

Our Foundation package and other one-time services involve work such as website development, landing page creation, technical setup, and related digital services.

If a customer requests cancellation before substantial project work has begun, a full or partial refund may be considered based on the circumstances and any work already performed.

Once project work has started, refund eligibility will depend on the portion of services completed, resources committed, and any outstanding deliverables.

Where a project has been substantially completed or the agreed services have been delivered, fees attributable to completed work are generally not refundable, except where required by applicable law or otherwise agreed.

If an agreed deliverable has not been provided, the customer should contact us so we can review the issue and determine an appropriate resolution, which may include completing outstanding work or issuing a full or partial refund where appropriate.

Our Growth and Premium packages provide recurring digital marketing, optimization, advertising management, and related services billed on a monthly basis.

Monthly charges cover the professional services and ongoing work associated with the applicable billing period.

Customers may cancel a monthly package at any time without a long-term commitment, subject to the terms applicable to their service arrangement.

Cancellation ordinarily becomes effective at the end of the current paid billing period and prevents billing for subsequent periods.

Fees for services already performed during a paid billing period are generally not refundable solely because the customer decides to discontinue the service.

If a customer believes that an agreed service was not provided or a billing error occurred, the relevant charge may be reviewed for a potential full or partial refund.

Any rights available under applicable law remain unaffected.

Customized marketing and development packages are created according to an individual client's requirements, goals, and agreed scope of work.

Refund requests relating to customized services are reviewed with reference to the accepted proposal, payment terms, project progress, and services already performed.

Where project work has not yet begun, a refund may be considered depending on the circumstances.

For projects already in progress, any potential refund may take into account the value of completed work and outstanding deliverables.

Any specific refund or cancellation terms established in an accepted written agreement will apply to that engagement, subject to applicable law.

Customers may request cancellation of recurring monthly services at any time by emailing marketing@leadflowbyv.com.

To avoid a charge for an upcoming billing period, cancellation requests should be submitted before the next scheduled billing date.

Unless otherwise agreed in writing, the cancellation becomes effective at the end of the current paid billing period.

After cancellation, no additional monthly service charges will be made for subsequent billing periods.

Cancellation does not automatically create entitlement to a refund for work already completed or services already provided.

If a billing issue occurs after a cancellation request, customers should contact us so we can review the circumstances and correct any confirmed billing error.

Our services are intended to support improved website performance, digital visibility, lead generation, and customer acquisition.

However, business outcomes depend on factors beyond our direct control, including market competition, customer demand, advertising budgets, platform performance, and the client's business operations.

For this reason, specific marketing results, sales increases, lead volumes, or revenue outcomes are not guaranteed.

A failure to achieve a particular business result does not automatically qualify a completed service for a refund.

This does not affect a customer's ability to request a review where an agreed service was not delivered or where another legitimate billing or service concern exists.

Certain services may involve external expenses, including advertising budgets, software subscriptions, hosting services, and other third-party costs.

Unless explicitly included in the accepted service proposal, these expenses are separate from our professional service fees.

Refunds for amounts paid directly to external providers are generally subject to the terms and refund procedures of those providers.

Where a third-party expense was charged through our business, we will review any related refund request according to the circumstances, the applicable third-party terms, and any relevant customer rights.

Customers wishing to request a refund should contact us by email at marketing@leadflowbyv.com.

Please include your name or business name, relevant payment or invoice information, the service purchased, and a brief explanation of the refund request.

Providing sufficient information helps us locate the transaction, understand the concern, and evaluate the request accurately.

We may request additional relevant details when necessary to review the matter.

All refund requests will be reviewed individually, and we aim to respond within a reasonable timeframe.

After receiving a refund request, we will review the relevant transaction, service agreement, project status, and circumstances.

If a refund is approved, it will generally be issued to the original payment method where supported by the payment provider.

The time required for a refund to appear in the customer's account may vary depending on the payment processor, financial institution, and payment method.

Where appropriate, we may offer a partial refund or another reasonable resolution based on the work performed and the nature of the customer's concern.

Customers will be informed of the outcome of their refund request.

If a customer believes that they were charged incorrectly, charged more than the agreed amount, or charged multiple times for the same service, they should contact us promptly.

We will review the relevant transaction records and applicable service terms.

Where a billing error is confirmed, we will take appropriate corrective action, which may include issuing a refund for the incorrectly collected amount.

This Refund Policy is intended to provide clear information about our approach to refunds, cancellations, and payment concerns.

Nothing in this policy is intended to exclude or restrict any rights or remedies that customers may have under applicable law.

Where applicable legal requirements provide additional refund or cancellation protections, those requirements will take precedence.

For refund requests, billing questions, service concerns, or cancellation assistance, please contact:

Business Name: Prime Digital Solutions LLC

Operating Brand: LeadFlow by V

Business Address: 30 N Gould St #4744, Sheridan, WY 82801, USA

Email: marketing@leadflowbyv.com

Website: https://www.leadflowbyv.com/